SwiftReporter Assistant

SwiftReporter Assistant is a help chat on the signed-in web app. It explains SwiftReporter and can look at your own work. It does not edit inspections, contacts, billing, shares, comments, or templates.

It is separate from the Help button. Help articles stay on their own.

Before you begin

The chat is a bubble at the bottom right of signed-in web pages for inspectors, including pay-as-you-go.

You do not see it if you are a viewer, you are in the customer portal or a shared-inspection view, or you are signed out (including login and signup).

Steps

Click the bottom-right bubble. The accessible name is Open SwiftReporter Assistant. The chat opens as a column beside the page so the page stays visible. Drag the handle in the center to change the width.
Type in Message SwiftReporter Assistant. Press Enter to send. Press Shift+Enter for a new line. Click Send.
To attach a screenshot, click Attach screenshot (the paperclip beside Send).
Your message appears immediately. Send stays disabled while a reply is in progress. A typing indicator appears after a short delay.
The reply is labeled SwiftReporter Assistant. It answers only SwiftReporter questions. If it needs the current page, it captures that page itself. There is no separate capture button.
Click the clock (Chat history) to open past chats. Choose one to load it. The list closes. Click New Chat to start a fresh thread. Click Collapse to close the column.

Ask a person for help

If you ask for a person, the assistant links to the forum, says the team responds within 24 hours, and can show a draft. The draft is posted only after you confirm that exact text with Post to forum.

A public post must not include private details: an email, phone number, street address, your name or email, an organization name, billing or subscription wording, or an account identifier. Page text, screenshots, and private results are not placed in a public post. If the draft is not safe to post, it is not published and you are given info@swiftreporter.com.

If you ask for an email address, you are given info@swiftreporter.com.

If you ask for a Zoom, demo, or setup walkthrough, one request is sent for your user after you confirm with Send request. A later request says it was already sent and points you back to the forum and info@swiftreporter.com.

What happens next

Chat history belongs to you, is dated, and is kept. You can resume an old chat or start a new one. On-screen text and images stay in that private history.

Troubleshooting

You do not see the bubble — Sign in as an inspector on the web app. Viewers, the customer portal, shared-inspection views, and signed-out pages do not show it.
Send is disabled — A reply is still in progress.
The public post was not published — The draft included private details. Use info@swiftreporter.com instead.
A second setup request — No second email is sent. Use the forum or info@swiftreporter.com.