SwiftReporter

SwiftReporter Privacy Policy

Effective Date: 12/03/2025 · Last Updated: 01/03/2026

SwiftReporter ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you must refrain from using our Services.

1. Information We Collect

We collect information in the following ways:

(a) Personal Data

When you register an account, subscribe to our Services, or interact with us, we may collect the following personal data:

  • Identification Information: Name, email address, phone number, business details.
  • Payment Information: Billing details, credit card or payment processor information.
  • Account Credentials: Login credentials, including usernames and encrypted passwords.

(b) Usage Data

We automatically collect certain data related to your use of the Services, including:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Interaction Data: Pages visited, features used, time spent on our platform, error logs.
  • Location Data: If you grant permission, we may collect approximate geolocation data for certain Services.

(c) Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage trends, and provide targeted promotions. You may disable cookies through your browser settings, but this may limit certain functionalities of the Services.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Providing and Improving Services: To operate, maintain, and enhance SwiftReporter's platform, including AI-powered features for report generation.
  • User Communication: To send important account-related notifications, updates, service announcements, and customer support messages.
  • SMS Messaging: To provide transactional updates, alerts, and requested information via text message (subject to your explicit consent).
  • Marketing and Promotions: To provide newsletters, offers, and promotional content (you may opt-out at any time).
  • Fraud Prevention & Security: To detect unauthorized activity, mitigate security risks, and comply with legal obligations.
  • Legal and Compliance: To comply with applicable laws, enforce our Terms of Service, and protect our legal rights.

3. AI & Data Usage Commitment

SwiftReporter uses AI and machine learning algorithms to streamline inspection reporting and provide automation tools.

  • No AI Model Training: We do not use your personal data, uploaded documents, or report content to train, refine, or improve our underlying AI models. Your data is used strictly for processing your specific requests and generating your reports.
  • AI Limitations: Users remain responsible for verifying the accuracy of AI-generated reports.

4. Data Sharing & Third-Party Disclosures

We do not sell your personal data. However, we may share your information under the following circumstances:

(a) Service Providers & Partners

We share data with trusted third-party service providers (e.g., Square, Stripe, Google Cloud) solely to facilitate our Services. These providers are contractually obligated to protect your data and are prohibited from using it for their own purposes.

(b) SMS & Mobile Data Protection (10DLC Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

(c) Legal Compliance & Protection

We may disclose data if required to comply with legal obligations, subpoenas, or to protect the rights and safety of SwiftReporter and its users.

(d) Business Transfers

In the event of a merger or acquisition, your information may be transferred to a successor entity. We will notify you before any material changes to data handling.

5. Data Security & Retention

We implement industry-standard security protocols, including encryption and access controls. We retain your data only as long as necessary for service provision and legal compliance. While we take reasonable precautions, no method of transmission is 100% secure.

While we take reasonable precautions, no method of data transmission or storage is 100% secure. You acknowledge that you use the Services at your own risk.

(b) Data Retention

We retain your data only as long as necessary for service provision, legal compliance, and dispute resolution. Upon request, we will delete or anonymise your personal information, subject to regulatory requirements.

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access & Correction: Request access to your data and correct inaccuracies.
  • Data Deletion: Request the deletion of personal data (subject to legal obligations).
  • Opt-Out of Marketing: Unsubscribe from marketing emails via opt-out links.

To exercise these rights, contact us at info@swiftreporter.com.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child's data has been collected, we will take immediate steps to delete it.

8. International Data Transfers

If you access our Services from outside Australia or the United States of America, your data may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to such transfers.

9. SMS Terms of Service

By providing your mobile phone number and opting in to receive messages, you consent to receive recurring automated and manual text messages from SwiftReporter.

  • Consent: Consent to receive text messages is not a condition of purchase.
  • Frequency: Message frequency varies based on user activity.
  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our shortcode or long code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • Help: For help, contact info@swiftreporter.com.
  • Rates: Message and data rates may apply.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Continued use of our Services after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@swiftreporter.com