Repair Request
Repair Request
Repair Request lets buyers and agents ask for repairs from findings on a completed report, and lets sellers respond—without leaving SwiftReporter. You enable and monitor the request on the inspection hub; parties negotiate in the customer portal.
Before you begin
- The inspection status must be completed.
- Sharing eligibility must already apply: a report credit used for this inspection, or an active/trial subscription that includes reports (same gate as Sharing Reports and Invites). A Paid job badge alone does not unlock Repair Request.
- Add contacts with roles on the inspection (buyer, seller, agent). Repair Request uses those roles for who can ask and who can respond.
- Share the report with the parties who need to participate so they can see findings.
- Negotiation happens on the web inspection hub and customer portal. There is no mobile negotiation screen in this release.
Who does what
Default capabilities come from contact roles when you enable the request (they cannot be edited in the hub UI in this release):
- Primary customer, additional customer, and agent — Ask (select findings and submit).
- Seller — Respond (Accept, Decline, or Counter each line).
- Other roles default to View.
You (the inspector) enable, monitor, Close, or Withdraw. You do not Accept or Decline as a negotiation party.
Enable a Repair Request (inspector)
- Open the completed inspection on the web at Inspections → the job.
- Find the Repair Request card (near Share and Contacts).
- Confirm Default participants look right: buyers and agents Ask; seller Respond.
- Leave Notify parties checked if you want email notifications when the request opens.
- Select Enable repair request.
The card shows status badges such as Open, Awaiting response, Countered, Agreed, Declined, Closed, or Withdrawn. Expand a row with Details to see participants and line items. Use Close when negotiation is finished, or Withdraw to stop an active request.
If the inspection is not completed, the card asks you to complete it first. If contacts are missing, add roles before enabling. If the report is not unlocked, creating a request requires the same unlock as sharing.
What buyers and agents do (portal)
Parties sign in to the customer portal with the same one-time code or email link as today. Buyer emails typically open the portal dashboard; from there open Repair requests. Seller and agent emails may deep-link to /portal/repair-requests/{id}.
- On the portal dashboard, open the Repair requests card (View all), or go to Repair requests.
- Open the request for the inspection.
- Under Select findings, choose observations from the report and optionally add a short note per item.
- Select Submit repair request. Status moves to Awaiting response.
Role hints on the list show Your role: request repairs, respond, or view.
What sellers do (portal)
- Open Repair requests from the portal dashboard (View all), or use an email link when it points at the request.
- For each item, choose Accept, Decline, or Counter.
- For Counter, enter a short counter proposal (and optional note), then save the response.
When a seller counters, the asker can Accept counter or Decline counter on that line. One counter round is enough for this release—there is no unlimited back-and-forth UI.
Statuses you may see
| Status | Meaning |
|---|---|
| Open | Enabled; asker has not submitted items yet |
| Awaiting response | Asker submitted; waiting on responder |
| Countered | At least one line has a counter pending asker review |
| Agreed / Declined | Rollup after responses |
| Closed | Inspector closed the request |
| Withdrawn | Inspector withdrew the request |
Line items show Pending, Accepted, Declined, or Countered.
Notifications
Participants can receive email when a request opens, when items are submitted, when someone responds, and when the request closes. SMS is not sent for repair requests in this release.
Packaging
Repair Request is included wherever report sharing already is (All-in-One / trial with unlock or reports entitlement). There is no separate Repair Request plan or per-request fee.
Troubleshooting
- Enable is disabled or unlock message appears: Complete the inspection, unlock the report (credit or qualifying subscription), and add contacts with roles.
- Party cannot see findings: Share the report with their email first (Sharing Reports and Invites).
- No repair requests in the portal: The inspector must enable a request and include that contact as a participant.
- Agent cannot Accept for the seller: Only the seller (responder) Accepts, Declines, or Counters submitted lines. Agents ask by default and cannot be reassigned as responders in the hub UI in this release.