Customer Portal: Invoices
Customer Portal: Invoices
The Invoices section lists invoices related to your inspection. You can review amounts, status, and line items, then pay securely online when payment is due.
Paying an invoice
- Find the invoice marked as Open or Unpaid.
- Click Pay now.
- Review the invoice summary and enter your payment details on the secure payment form.
- Submit payment and wait for confirmation.
Payments are processed securely (Stripe). You stay in the portal flow so you can return to appointments, contracts, or the report when you are done.
Payment confirmation
After a successful payment, the invoice updates to Paid. You may also receive a receipt email from Stripe. If the page still shows unpaid after you paid, refresh and check your email for a receipt before contacting your inspector.
Payment timing
Some inspectors require payment before the inspection begins or before the report is released. Paying promptly helps avoid day-of delays and keeps report access on schedule.
If you cannot pay online
- Confirm you opened the latest portal link from your inspector.
- Try another card or payment method if your bank declines the charge.
- Contact your inspector from the Inspector page for alternate payment arrangements.