An Open Letter to the Home Inspection Industry: It’s Time to Stop Being an Employee of Your Software

To the Home Inspection Community,

I walked into this industry eight months ago with "new eyes."

I am not a home inspector. I am a tech founder. I didn’t come here to tell you how to inspect a roof or evaluate a crawlspace. I came here to learn. I shut my mouth, I sat in the passenger seats of trucks, and I watched.

I spent time with veterans who have performed thousands of inspections. I watched the client interactions. I watched the meticulous data gathering.

But I also watched the late nights.

I saw world-class professionals—men and women who are masters of building science—sitting in their driveways at 7:00 PM, exhausted, staring at a spinning wheel on an iPad.

I saw business owners stressing over "admin tickets" because their software’s proprietary calendar widget broke. Again.

I saw the frustration of waiting for photos to upload while dinner was getting cold inside.

I asked these inspectors, “Why do you tolerate this?”

The answer was always the same: “It’s just how it works. You need the All-in-One software to run the business.”

I am writing this letter to tell you that is a lie.

The Trap of the "All-in-One"

For years, legacy software companies have sold you on the idea that you need one giant, expensive platform to handle your contracts, payments, booking, marketing, website, and reporting.

In the tech world, we call this Bloatware.

When a software company tries to build a CRM, a bank, a scheduling bot, and a website builder all inside a reporting app, they stop being a reporting company. They become a "maintenance" company.

Here is the hard truth about what you are paying for:

1. The Developer Drain: Every hour their developers spend fixing a bug in their custom-built calendar is an hour they aren't spending making your report writer faster.
2. The Feature Freeze: You want faster photo captioning? Too bad. They are too busy patching their payment gateway integration.
3. The "Employee" Mindset: This is the most dangerous part. When your entire livelihood depends on one monolithic system, and that system goes down, you are helpless. You stop being the CEO of your business and start feeling like an employee of your software company, waiting for their support team to give you permission to work.

The "New Eyes" Approach

When we built SwiftReporter, we had a choice. We could follow the herd and build another slow, bloated "All-in-One" tool.

We refused.

We decided to respect you enough to treat you like a business owner, not a captive user.

We looked at the market and saw that companies like Square had already perfected payments and scheduling. Square is a multi-billion dollar company. They don’t have "tech issues." They don’t crash on Tuesday mornings. And they are often cheaper than the "processing fees" your current software hides from you.

So, we integrated deeply with Square to handle your business admin.

This left us free to do the one thing you actually need us for:

Building a reporting engine that is blazing fast.

Because we aren't weighed down by a mediocre CRM or a buggy calendar, SwiftReporter is light. It is agile. It allows you to finish your report on-site, before you even start the engine to drive home.

My Promise to You

You didn’t start a home inspection business to become a data entry clerk. You started it to be an expert in the field and a leader in your business.

It is time to unbundle.

• Let the specialists (Square) handle the money.
• Let the specialists (SwiftReporter) handle the report.
• You handle the business.

Stop chasing checks. Stop waiting for support tickets. Stop settling for "good enough."

Welcome to the Specialist Stack.

Sincerely,

Evan Sutter, Co-Founder, SwiftReporter

P.S. If you are tired of the spinning wheel, I invite you to try the difference. We’ve set up a free forever trial where you can connect your Square account and see just how fast reporting can actually be.

‍